Four things we do exceptionally well.
Every engagement starts from a business constraint — a cost line, a backlog, a churn
driver — and works back to the smallest system that can move it.
Retrieval & knowledge systems
Grounded search over the documents your team already has — contracts, tickets,
specs, transcripts. Hybrid retrieval, re-ranking, citation-first answers, and
permission-aware access that mirrors your existing org structure.
- Hybrid BM25 + dense retrieval with re-ranking
- Row-level permissions inherited from source systems
- Answer quality tracked against a versioned eval set
Retrieval systems →
Agentic workflows
Multi-step processes where the model plans, calls tools, and hands off to a human
at the exact point where judgement matters. Deterministic where it must be.
Agent design →
Decision models
Forecasting, scoring and routing models embedded into the tools your operators
already use. Explainable outputs, drift monitors, and a retraining schedule.
Modelling →
Platform & operations
The unglamorous half: model gateways with cost controls, prompt versioning,
evaluation harnesses, tracing, red-team suites and on-call runbooks. This is what
keeps an AI feature alive in year two.
- Unified model gateway with per-team budgets
- Prompt & config versioning tied to git
- Trace-level observability and replay
- Automated regression evals on every change
- Cost dashboards per feature and per tenant
How we operate →